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消委會︳少年花9萬買虛擬道具險不獲退款消委會倡引入監管機制(13:20) - 20230417 - 港聞 @ 2023-04-18T12: Back Hot News
Keyword:消委會 課金 道具 萬元
Concept:網絡游戲投訴 , 手游道具消委會
投訴人梁小姐的13歲兒子在疫情間經常要上網課,對兒子長時間使用智能裝置不以為意,亦沒有為兒子的智能裝置帳號安裝家長監控功能。梁小姐一直不知兒子沉迷手機游戲,直至她收到銀行月結單,才發現兒子在數款手機游戲中購買虛擬道具,於20天內合共花費約9萬元,當中有約59,000元是兒子使用A公司的電子支付工具,透過B公司的應用程式商店平台,於不同手機游戲中購買虛擬道具,以及直接於C公司營運的手機游戲中課金約31,000元購買虛擬道具。
呢拿!消委會尋日就披露左一宗個案,投訴人梁小姐慨13歲兒子係短短20日之內,就用左9萬元課金,用黎買手游中慨虛擬道具,其中5.9萬元系經電子支付工具支付。大概可以用「一將功成萬骨枯」黎形容,雖則個仔成為左「絕世高手」,但梁小姐就慘囉,惟有嘗試要求相關游戲開發商退款。梁小姐最初只獲退還4,000元,直至消委會介入調停,應用程式商店平台同手機游戲公司先同意作特別處理,安排退款。

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