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253宗快測包投訴97%涉網購- 晴報- 港聞- 要聞 @ 2022-04-14T20: Back Hot News
Keyword:消委會 快測包 網購
Concept:網購快測包投訴 , 快速抗原測試包投訴
【快測包】第五波疫情反覆,市民紛紛搶購新冠病毒快速抗原測試包。截至 4 月 11 日,消委會共接獲240宗涉及網購測試包的投訴個案,當中不少涉及官網或網店未能按承諾時間發貨卻不退款,客戶服務亦未能適時回應有關查詢而惹起不滿。
消委會|今年累計接240宗網購快測包投訴 網店發貨延誤拒退款
消委會|網購快測包延誤1個月未發貨 公司拒退款顧客無奈
消委會接240宗網購快測包投訴 不少涉未按時發貨等
消委會截至昨日收到263宗有關快速抗原測試包的投訴,九成半同網購相關,其中67%屬於延誤送貨,包括以較高價錢購買了快測包,但等了一個多月仍未收到貨,消委會認為情況不合理,影響市民抗疫需要。另外11%投訴涉及貨品質素,包括產品很快過期、包裝損毀等,有5%投訴涉及銷售手法。

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