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找換店口講匯率涉誤導 @ 2014-06-17T07: Back Hot News
Keyword:找換店 投訴
Concept:3800美元的投訴 , 找換店投訴倍增消委會
(綜合報道)(星島日報報道)踏入旅行旺季,港人外游或旅客來港暢玩,首先兌換外幣。消委會去年收到近百宗相關投訴,按年飆升一倍,主要涉找換店以不良銷售手法如僅口頭報價圖利。有內地客到往找換店以人民幣兌換港元,獲口頭回覆匯價「127」,遂兌換八千元人民幣,結果實際兌換率「1.127」,少收千多元。
另外有投訴人到找換店兌換3,800美元為港幣時,對方並無在店內展示兌換率,僅口頭上向投訴人指匯率為1美元兌7.75港元,兌換後亦無發出收據。投訴人其後發現兌換店多收950元,找職員理論,對方則辯稱兌換率實為7.5並非7.75,只願意以7.55的匯率再兌換,投訴人於是報警及向消委會投訴,該店最後被警方檢控及被判罰款。
在消委會接獲的投訴個案中,包括有找換店的兌匯率前後不一、有找換店發出不合規格的交易收據,亦有找換店職員以口頭匯價誤導顧客。

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