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酒店預訂網蠱惑多旅客自保要看清楚 @ 2013-11-15T06: Back Hot News
Keyword:酒店 投訴
Concept:涉及網上預訂酒店 , 酒店預訂網站投訴增
消委會今年首九個月,接獲涉及網上預訂酒店的投訴急增,主要涉及價格或收費爭拗,以及預訂後未能入住等。消委會指這類網站不少都在海外登記,如果交易出問題很難追討。
「自由行」旅游轉趨普及,旅客不受旅行社行程束縛,又能自行預計酒店及機票,故近年興起不少旅游網站推售預訂酒店,但不少網站訂房收費及條款刁鑽,消委會今年首十個月收到五十四宗網上預訂酒店的投訴,較去年十六宗大增兩倍多,主要涉及價格或收費爭拗、預訂後未能入住等,有投訴人訂房後被告知所訂房型已滿,須加錢入住豪華客房,延遲退房更被罰款;亦有投訴人被網站擅自更改訂房紀錄。消委會指相關情況或違反新商品說明條例,但如網站於海外登記,消費者追討會倍加困難。

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