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Public company info - Goldstream Investment Limited , 01328.HK

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Goldstream Investment Limited, 01328.HK - Company Profile
Chairman Zhao John Huan
Share Issued (share) 11,346,000,000
Par Currency Hong Kong Dollar
Par Value 0.01
Industry Other Support Services
Corporate Profile Business Summary: The Group is principally engaged in the provision of Customer Relationship Management (“CRM”) services, which include inbound services and outbound services, to companies in various service-oriented industries.Also engaged in the provision of investment management (“IM”) services and strategic direct investment (“SDI”) . Performance for the year: Service income from CRMS business for the year ended 31 December 2019 was approximately HK$239,412,000 (2018: approximately HK$268,975,000), representing a decrease of approximately 11.0% as compared with last year. The Group’s loss attributable to equity holders of the Company for the year ended 31 December 2019 was approximately HK$38,852,000 while the Group’s profit attributable to equity holders of the Company for the year ended 31 December 2018 was approximately HK$76,446,000. Business Review: The Group is a customer relationship management (“CRM”) outsourcing service provider with business focus in Hong Kong, Macau and the People’s Republic of China (the “PRC”) markets. CRM is a process of providing services to customers with the use of communication and computer networks. During the year under review, the Group continued to provide services to established telecommunications service providers, including Hutchison Telecommunications, HGC Global Communications, China Unicom Guangdong and Guangxi, China Telecom Guangzhou, Telecom Digital and PCCW Mobile. Besides, management continued to diversify the Group’s CRM customer base to non-telecommunications industries, the clients of which include, but not limited to China Guangfa Bank, Pizza Hut (Hong Kong & Macau), KFC (Hong Kong & Macau) and Park’N Shop (PRC). Upon the purchase of the entire issued share capital of GCML and GSL in November 2018, the Group is also engaged in investment management (“IM”) business. In the third quarter of 2019, the Group started making strategic direct investments to enhance the yield of idle cash while at the same time support our IM business by selectively subscribing to both externally and internally managed investment funds that meet the Group’s risk and return requirements. These investments the Group made in 2019 met our target and generated more favorable returns compared with interest gains from keeping the same amount of excess idle cash in commercial bank deposit accounts. The principal business of the Group is classified into the following three segments: crm service (“crms”) Business CRMS business includes the provision of inbound services and outbound services. Inbound services comprise a range of customer hotline services, including general enquiry, technical support, broadband connection arrangement, service installation, account activation, subscriber details update, account enquiry, account termination, order placement, member registration, built-in secretary (“BIS”) and super secretarial services (“Super BIS”). BIS service is a personalized message taking service, where its operators transmit messages left to the subscriber via SMS. The Super BIS service is a concierge service where the operators can provide advanced functions such as making restaurant reservation and purchasing flight tickets for highend subscribers. Outbound services, on the other hand, include telesales services and market research services. The Group’s operators run on behalf of their customers promotions and ongoing telemarketing via unsolicited phone calls (cold calls). The operators can also conduct large scale surveys to efficiently collect feedback, opinions, and in some cases, complaints for their customers. investment management (“im”) Business IM business of the Group includes (i) the provision of advisory services on securities and asset management; and (ii) securities trading. strategic Direct investment (“sDi”) Business SDI business of the Group includes proprietary investments in the financial market. Prospects: crms BusinEss The Group is committed to enhancing the penetration in the PRC market and exploring the possibility of developing the nontelecommunications market. The Group expects that the launch of the 13th Five-Year Plan will bring new market opportunities and will attract more customers to recognize the importance of the Group’s professional services and may cooperate with the Group to reduce operating costs, expand their market and enhance their customers’ loyalty management. The Group expects to enter into service agreements with these potential customers. Within the technologically innovative environment in China, including but not limited to the growth of 4G mobile communications, the rapid development of 5G mobile communication technologies, the popularization of mobile Internet in daily life, the emerging of “Smart City” related applications and the “Internet plus” strategy, the Directors expect that there will be more opportunities in the PRC market for the Group to develop its business. Now that the Mainland China has entered into the “portable number transfer” and 5G commercial eras, and the gaining momentum in 5G licensing in Hong Kong, the Group will continue to conduct in-depth cooperation with operators to carry out related sales business projects in the future. In addition, the Group has the intellectual property rights of certain artificial intelligence voice technology. As the artificial intelligence application service matures, the Group will also accelerate the pace of applying artificial intelligence technology to CRMS business, thereby increasing service-added value. In 2020, the Group will continue to identify business opportunities with government departments and companies with operations outside the provinces of Guangdong Province, China. In addition, the Group is leveraging on the Group’s resources and applying its knowledge in non-telecommunications industries and is expected to provide CRM services to a large food chain company as well as CRM services and mobile communication sales for pay TV members. im BusinEss Based on the Directors’ review of the business operation and the financial position of the Group, the Group intends to continue to develop its IM business with a focus on becoming a provider of products, solutions, platform and infrastructure. (1) The Group shall continue building sound track-records for all our products. These fund products generally fall under two broad categories. One category is managed by the Group’s portfolio managers. A diverse yet coherent talent pool is essential for our success. We aim to build a career home for talented and entrepreneurial analysts, traders and portfolio managers. The other category is managed by the Group’s proprietary quantitative models. These proprietary quantitative models differ from other quantitative models in its focus on screening and ranking ideas rather than underlying assets. (2) The Group shall continue developing its asset allocation models and risk management models. These models, together with our fund products, enable us to provide holistic investment solutions to our clients – with a particular focus on Chinese investors investing into global markets and global investors investing into Chinese markets. (3) The Group shall promote its funds to institutional clients and family offices to extend our client base geographically and increase our assets under management. We will develop our business relationships with financial institutions, mainly banks and insurance companies, product distributors like securities companies, high net worth individuals and large conglomerates, both in China and outside China. (4) The Group shall continue its investment in financial technologies and in our operating platform to enhance our client services, risk management and operations capabilities to support our diversifying set of products and business services. sDi BusinEss The Group looks for investment opportunities for the Group to enhance the return on its financial resources as a whole. The Group recognises market instability and volatility, and struck a balance between the risk and return, especially at a time of great uncertainty. Our cautious and balanced allocation among Chinese and global assets, together with diversified strategies investing into different markets, are expected to deliver relatively stable returns to our investments. If we succeed in building a good track record in such a difficult time, we expect to attract more clients for our IM business once the market calms down.

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